Refund policy

Return & Refund Policy

Ghar Soaps  Last updated: 25.08.2026

At Ghar Soaps, we want you to love your skin as much as we do. If something isn't working out, we're happy to help with a return, exchange, or refund under the terms below.

1. Return Window

You have 30 days from the date your order is delivered to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.

2. Condition of Returned Items

Because skincare is a personal care category, we ask that items be returned in the following condition:

  • Unopened / unused products: Eligible for a full refund to your original payment method.
  • Opened or gently used products: Eligible for store credit or exchange only, provided the item is at least 50% full and returned with its original packaging where possible. (This lets us maintain hygiene and quality standards while still giving you flexibility if a product isn't right for your skin.)
  • Products must be returned with proof of purchase (order number or receipt).

3. Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Gift cards
  • Sale or clearance items marked "Final Sale"
  • Sample sizes, minis, or promotional gifts-with-purchase
  • Items damaged through misuse (not a manufacturing defect)

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@gharsoaps.in with your order number and a photo of the item. We'll cover the cost of return shipping and send a free replacement or full refund — your choice.

5. How to Start a Return

  1. Email support@gharsoaps.in with your order number and reason for return.
  2. We'll send you return instructions and, if applicable, a prepaid shipping label.
  3. Pack the item securely and ship it back within 14 days of receiving return approval.
  4. Once we receive and inspect your return, we'll notify you by email of the approval status.

Return shipping costs: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping fees are non-refundable.

6. Refunds

Once your return is received and inspected, we'll email you to confirm approval.

  • Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
  • If more than 10 business days have passed since your refund was approved, contact us at support@gharsoaps.in.

7. Exchanges

Need a different shade, size, or product instead? The fastest way to exchange an item is to return the original and place a new order for the item you want. Contact support@gharsoaps.in if you'd like help coordinating this.

8. Order Cancellations

Orders can be cancelled free of charge within 12 hours of being placed. Once an order has shipped, it can no longer be cancelled and will need to go through the standard return process.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued.

If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver, and they will find out about your return.

10. International Returns

For international orders, customers are responsible for return shipping costs, as well as any customs duties or taxes incurred. Please mark the returned package as "Returned Goods" on the customs form to avoid additional charges. Original customs duties and taxes are non-refundable.

11. Contact Us

Questions about your return or refund? Reach out — we're happy to help.

Email: support@gharsoaps.in